PURCHASES, SHIPPING & RETURNS

PURCHASES, SHIPPING & RETURNS

Welcome to our website. The following terms and conditions regulate the access and use of this website owned by COTADEX INSPIRATION SL, whose registered office is Provença 253, 2º2º, CP 08008, Barcelona with CIF B65570988, Telf: + 34- 933.687 .884 and contact email hola@lovebyotaduy.com

All OTADUY products are subject to their availability and any purchase of a product must be expressly accepted by OTADUY and will be formalized only when OTADUY sends the buyer the corresponding confirmation by means of an “Order Confirmation” email. In the event that the order is not accepted and a charge has already been made on the customer's card or account, OTADUY will proceed to return it in its entirety. The price of the products is shown in euros (€) and will be the one stipulated at the time of order.

Packages will be shipped by NACEX (domestic orders) & UPS (international orders). Shipping costs and delivery times are:

  • Shipping to Peninsular Spain and the Balearic Islands: shipping cost included and estimated delivery time 1 week - 10 days.
    Return costs not included. 10 euros will be deducted from the total amount of the product to be returned, for management and return costs. To proceed with the return, contact: hola@lovebyotaduy.com
  • Shipments to the Canary Islands: cost of 50 euros shipping costs estimated delivery time 1 week - 10 days.
    Return costs not included. 50 euros will be deducted from the total amount of the product to be returned, for management and return costs. To proceed with the return, contact: hola@lovebyotaduy.com
    * Important: Taxes and / or duties corresponding to the destination will be borne by the buyer - both in the shipment and in the return.
  • Shipping to countries of the European Union: shipping costs not included and estimated delivery time 2 weeks.
    Return costs not included. 50 euros will be deducted from the total amount of the product to be returned for management and return costs. To proceed with the return, contact: hola@lovebyotaduy.com
  • Shipping to the United States and Canada: shipping costs not included and delivery time between 3-4 weeks.
    Return costs not included. 85 euros will be deducted from the total amount of the product to be returned for management and return costs. To proceed with the return, contact: hola@lovebyotaduy.com
    * Important: Taxes and / or duties corresponding to the country of destination will be borne by the buyer (both in the shipment and in the return)
  • Shipping to Japan and Hong-Kong: shipping costs not included and delivery time between 3-4 weeks.
    Return costs not included. 85 euros will be deducted from the total amount of the product to be returned for management and return costs. To proceed with the return, contact: hola@lovebyotaduy.com
    * Important: Taxes and / or duties corresponding to the country of destination will be borne by the buyer (both in the shipment and in the return)
  • Shipping to other countries: check shipping availability at: hola@lovebyotaduy.com
    * Important: The taxes and / or duties corresponding to the country of destination will be borne by the buyer.
    Delivery dates are approximate, so OTADUY will not have any responsibility if, for any reason, delivery cannot be made on the mentioned dates.
    Payment details are entered on a secure page and transferred via SSL. Once the payment has been made, the client can modify or cancel their order by sending an email to: hola@lovebyotaduy.com, with all the information related to their order and requesting its modification and / or cancellation.

RETURNS & EXCHANGES

OTADUY offers the customer the possibility of returning the order, during a period of fifteen (15) calendar days from the receipt of the order, serving as a reference the date that appears on the receipt from the carrier signed by the customer.

This right of withdrawal of the buyer will apply exclusively to those products that are returned in the same conditions that the buyer received them, including the packaging, labeling, seals, security marks, instructions and documents. Each product must be returned new and in its original packaging. OTADUY will not make any refund if the product has been unsealed, used or if it has suffered any damage and it will be returned to the buyer.

To exercise their right of withdrawal, the customer will communicate his decision to return within the stipulated maximum period of 15 days from the delivery date by email to hola@lovebyotaduy.com, indicating the items and the quantities to be returned, as well as the name, the postal address, the order number and the customer's telephone number and email. OTADUY will confirm to the customer by email the acknowledgment of receipt of said return decision, as well as compliance with the stipulated deadlines to proceed with the return. In any case, the customer must return the products within a maximum period of fifteen (15) calendar days from the date of receipt of the Products ordered.

OTADUY will proceed to refund the payment of the returned products, excluding shipping costs, to the customer using the credit card that was used for the original payment. The refund will be made within a maximum period of fifteen (15) calendar days from the date the returned products are received.

ACCESSORIES & SAMPLE SALES

In the Accessories categories, lingerie & masks do not allow exchanges or returns. In the SAMPLE SALE category, the customer may request the return of the order during the seven days following receipt of the order. If said request is not made within the indicated period, the order will be considered firm for all purposes. Your right to request a refund will apply exclusively to those products that are returned in the same conditions in which the customer received them. No change will be made if the product has been used beyond the mere opening of it, of products that are not in the same condition in which they were delivered or that have suffered any damage, so you must be careful with the / the products / s while they are in your possession. The customer must return the item within seven days of receipt, using and including all its original packaging and accompanying documents. The client assumes the responsibility and cost of the necessary shipments.

PRODUCTS AVAILABILITY

All orders are subject to the availability of products or raw materials. If there are difficulties in the supply of products or if there are no items in stock, we will refund any amount that you may have paid.

STATUS OF THE SAMPLE SALE GARMENTS

In the SAMPLE SALE section, the client accepts that he knows the status of the garment (s) that he acquires, being aware of the possible damages that it may have and being informed that they are garments belonging to the seller's sample book, and therefore have been previously used for marketing or dissemination purposes, and confirms that it has been duly informed of the possible damages and conditions in which said garment (s) is found.

RIGHT TO MODIFY THESE CONDITIONS

We reserve the right to modify the Terms and Conditions. The modifications introduced will not be retroactive.